Frequently asked questions
How long does shipping take?
We process orders within 1–2 business days. Delivery then usually takes 3–5 business days, and for other countries it varies with the destination and carrier.
Do you offer free shipping?
Yes! Free shipping is available on orders above a certain threshold, depending on your country and chosen shipping method. You'll see the free shipping threshold during checkout.
Can I return a product?
Yes, you have 14 days from delivery to return unused products in their original packaging. See our full return policy for details.
How should I prepare matcha?
Sift 1–2 grams of matcha into a warm bowl, add 70–80 ml of water at about 80°C, and whisk briskly with a chasen (bamboo whisk) in a W-motion until frothy. For a latte, use less water and top with steamed milk.
Do you ship outside the EU?
Currently we ship within the EU only. We're working on expanding to more countries — sign up for our newsletter to be the first to know.
How do I get an invoice?
An invoice is automatically generated for every order. You can download it from your order history in your account dashboard.