Terms & Conditions
Effective from: September 1, 2026
Operator and Seller ZEN Capital s.r.o., with registered office at Borovnice 67, Borovnice, 592 42, Czech Republic. Company ID (IČO): 193 74 691. VAT ID (DIČ): CZ193 74 691. Registered in the Commercial Register maintained by the Regional Court in Brno, Section C, File No. 147688. Contact e-mail: info@ensolife.eu. Phone: +420 735 860 088. Address for returns and complaints: Borovnice 67, Borovnice, 592 42. Supervisory authority: Czech Trade Inspection Authority (Česká obchodní inspekce) (hereinafter the "Seller") The Seller operates an online store at ensolife.eu.
1. Introductory Provisions
1.1 These terms and conditions (the "Terms") govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (the "Civil Code"), the mutual rights and obligations of the parties arising in connection with or on the basis of a purchase agreement concluded between the Seller and the Buyer through the Seller's online store.
1.2 The Terms form an integral part of the purchase agreement. The purchase agreement and the Terms are concluded in the Czech language.
1.3 A "consumer Buyer" means any natural person who enters into an agreement with the Seller outside the scope of their business activity or independent exercise of their profession. Provisions of these Terms protecting consumers do not apply where the Buyer is an entrepreneur acting within their business activity.
1.4 The Seller may amend or supplement the wording of the Terms. For each individual purchase agreement, the version of the Terms in effect on the date the order is submitted by the Buyer shall govern; such amendment shall not affect rights and obligations arising from agreements already concluded.
1.5 Before submitting the order, the Buyer is given the opportunity to check and amend the data entered into the order, including the ability to identify and correct errors made when entering data. The concluded purchase agreement is archived by the Seller for the purpose of its fulfillment and is not accessible to third parties.
2. Conclusion of the Purchase Agreement
2.1 The Buyer's order submitted through the online store constitutes a proposal to conclude a purchase agreement. The Buyer completes and submits the order using a button expressly indicating the obligation to pay (e.g., "Order and Pay"). The purchase agreement is concluded at the moment the Seller confirms receipt of the order by e-mail to the address provided by the Buyer. The confirmation includes the text of these Terms.
2.2 The Seller reserves the right to cancel the order if unable to deliver the goods (e.g., due to being out of stock or a significant change in the purchase price beyond the Seller's control). The Buyer will be informed of this without undue delay and any amounts already paid will be refunded.
3. Price and Payment Terms
3.1 Prices of goods stated in the online store include VAT and all related fees, except for delivery costs, which are stated separately during the ordering process.
3.2 The purchase price may be paid by the following methods:
- online payment card,
- bank transfer,
- cash on delivery.
3.3 In the case of payment by bank transfer, the purchase price is due within 5 business days of order confirmation. The Buyer's obligation to pay the purchase price is fulfilled upon crediting the relevant amount to the Seller's account.
3.4 Where a discount on the price of goods is indicated, the discount information is based on the lowest price at which the Seller offered the goods during the 30 days prior to the discount being granted.
4. Delivery Terms
4.1 Goods are delivered via a carrier to the address specified by the Buyer in the order, or are prepared for personal pickup where the Seller allows this.
4.2 The delivery period is usually 2–5 business days from conclusion of the agreement (for advance payment, from crediting of the payment), unless stated otherwise for the goods.
4.3 Shipping costs and delivery method are stated during the ordering process and depend on the delivery method chosen by the Buyer. The risk of damage to the goods passes to the consumer Buyer upon receipt of the goods.
5. Withdrawal from the Agreement by the Consumer
5.1 A consumer Buyer has the right to withdraw from the purchase agreement without giving a reason within 14 days. The period runs from the day of receiving the goods; if the subject of the agreement is several types of goods or delivery of several parts, from the day of receiving the last delivery of goods. If the consumer was not duly informed of the right of withdrawal, they may withdraw within 1 year and 14 days.
5.2 To withdraw, the consumer may use the sample form available on the Seller's website, as well as the withdrawal button located on the website, or send the withdrawal to the e-mail info@ensolife.eu or to the Seller's address. To meet the deadline, it is sufficient to send the withdrawal before it expires.
5.3 If the consumer withdraws from the agreement, the Seller will refund all funds received, including delivery costs at the amount corresponding to the cheapest delivery method offered, within 14 days of receiving the withdrawal, using the same method by which they were received, unless the parties agree otherwise. The Seller is not obliged to refund the money before the consumer hands over the goods or proves that they have been sent.
5.4 The consumer is obliged to return the goods to the Seller without undue delay, no later than 14 days from withdrawal. Direct costs associated with returning the goods are borne by the consumer. The consumer is entitled to try and inspect the goods in a manner customary for purchasing in a brick-and-mortar store; however, they are liable to the Seller only for any decrease in the value of the goods resulting from handling the goods in a way other than necessary to become acquainted with their nature, properties, and functionality.
5.5 The consumer cannot withdraw from the agreement, in particular, for goods that are perishable, goods that have been irreversibly mixed with other goods after delivery, and goods in sealed packaging that the consumer has removed from the packaging and which cannot be returned for hygiene reasons (Section 1837 of the Civil Code). This applies, among other things, to opened food goods (teas, matcha, natto, and similar products).
6. Rights from Defective Performance and Complaints
6.1 The rights and obligations of the parties regarding defective performance are governed by Section 2099 et seq. and Section 2161 et seq. of the Civil Code and by Act No. 634/1992 Coll., on Consumer Protection. The Seller is liable to the Buyer that the goods have no defects upon receipt.
6.2 A consumer Buyer may claim a defect that manifests itself within 24 months of receipt. If a defect manifests within 12 months of receipt, it is presumed that the goods were defective already at receipt, unless the Seller proves otherwise. For goods with a marked expiration date or minimum durability (particularly food), the Seller is liable for defects only until that date has passed; the right arising from the defect must be exercised before that date.
6.3 If the goods have a defect, the consumer may, at their choice, request its remedy by delivery of new goods without defect or by repair, unless the chosen method is impossible or disproportionately costly compared to the other. The consumer may request a reasonable discount or withdraw from the agreement, in particular, if the Seller refuses to remedy the defect or fails to remedy it within a reasonable time, if the defect recurs, or if it constitutes a material breach of the agreement.
6.4 A complaint may be filed with the Seller by sending the goods to the Seller's address together with a description of the defect and proof of purchase, or via e-mail to info@ensolife.eu. The Seller will issue the consumer with written confirmation of when the complaint was filed, its content, and the resolution requested, and subsequently confirmation of the date and manner of resolution. The Seller will resolve the complaint, including remedying the defect, within 30 days of filing, unless a longer period is agreed with the consumer. Failure to meet this deadline is considered a material breach of the agreement, and the consumer is entitled to withdraw from the agreement or request a reasonable discount.
6.5 If the Seller provides a quality guarantee beyond the statutory rights, its conditions and duration are stated for the specific goods or in the warranty certificate.
7. Personal Data Protection and Out-of-Court Dispute Resolution
7.1 The Seller processes Buyers' personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable legal regulations. Details are provided in the Privacy Policy available on the Seller's website.
7.2 The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, website www.coi.cz, is competent for out-of-court resolution of consumer disputes arising from the purchase agreement. The consumer may contact this authority if the dispute could not be resolved directly with the Seller. In the case of a cross-border dispute, the European Consumer Centre Czech Republic may be contacted.
8. Final Provisions
8.1 These terms and conditions are effective as of September 1, 2026.
8.2 The Seller reserves the right to amend or supplement the terms and conditions. The amended wording takes effect upon publication on the Seller's website and does not apply to purchase agreements concluded before its effective date; for such agreements, the wording in effect at the time of their conclusion applies.
8.3 Relations and any disputes arising under the agreement are governed by the law of the Czech Republic. This does not affect consumer protection under mandatory legal provisions.