Shipping Policy
Effective from: September 1, 2026
We are committed to providing fast and reliable delivery for all orders placed through our online store. Below you will find details regarding shipping methods, processing times, and related policies. This Shipping Policy supplements our Terms and Conditions, and in the event of any conflict, the Terms and Conditions shall prevail.
1. Shipping Methods and Costs
We offer several shipping options to suit your needs. Shipping costs are calculated based on the total weight of the order and the delivery address. The specific shipping options available and their price including VAT are always clearly displayed during the order process before it is completed.
2. Processing Time
Orders are processed within 1–2 business days, excluding weekends and public holidays. Orders placed after 12:00 are processed on the following business day.
3. Delivery Times
The following timeframes are approximate estimates calculated from the time the order is processed, and not a binding contractual deadline unless expressly stated otherwise for a specific order:
Standard shipping: usually 3–5 business days Express shipping: usually 1–2 business days International shipping: delivery time varies depending on the destination
If no binding delivery deadline has been agreed for an order, we will deliver the goods in accordance with the law without undue delay, but no later than 30 days from the conclusion of the purchase agreement. If we fail to meet this deadline, you have the right to withdraw from the agreement.
4. Shipment Tracking
Once your order has been shipped, you will receive a confirmation e-mail with a tracking number, which you can use to track your shipment on the relevant carrier's website.
5. Customs Fees, Duties, and Taxes
For shipments outside the European Union, customs fees, duties, and local taxes may apply, which are not included in the shipping price and are borne by the recipient. Within the EU, customs duties do not apply to deliveries of consumer goods between member states. We recommend checking your country's customs regulations before placing an order.
6. Undelivered, Lost, or Damaged Shipments
Our company, as the seller, bears responsibility for the goods until you take receipt of them — the risk of damage to the goods passes to you as the consumer buyer only at the moment of receiving the shipment, not upon its handover to the carrier. If your order does not arrive, is lost, or arrives damaged, please contact our customer service as soon as possible, preferably within 7 days of the expected delivery date (for visibly damaged goods, ideally immediately upon receipt). We, as the seller, handle the complaint with you directly; any resolution of resulting damage with the carrier is our own internal matter and does not affect your rights. Details on complaints and returns can be found in our Complaints Procedure and in the information on the 14-day right of withdrawal in the Terms and Conditions.
7. Shipping Restrictions
Delivery to certain remote areas may involve an additional shipping fee, which you will be informed of before completing your order.
8. Changes to the Shipping Policy
We may update this Shipping Policy from time to time, for example in connection with changes to the shipping methods offered or to legislation. The current version is always available on this page with the effective date indicated. The version of the policy valid and in effect at the time an order is placed will always apply to that order.
9. Contact
If you have any questions regarding our shipping policy, please contact our customer service at info@ensolife.eu.